Privacy Policy
Last Updated: March 25, 2025
Best Carrier Solutions is committed to protecting the privacy of our customers, employees, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and postal address. This information may be collected when you request our services, create an account, contact us, or subscribe to updates.
- Service-Related Information: Details related to your transportation needs, including pick-up and delivery locations, dates, and specific requirements.
- Communication Data: Records of our communications with you, including emails, phone calls, and text messages (including opt-in/opt-out preferences).
- Website Usage Data: Information about how you interact with our website, such as pages visited, links clicked, and your IP address (collected through cookies and similar technologies – see our Cookie Policy below).
- Employee Information: For our employees and owner-operators, we collect information necessary for employment and operational purposes, such as contact details, driving records, vehicle information, and payment details.
How We Use Your Information
We may use your personal information for the following purposes:
- To provide and manage our transportation services, including processing orders, arranging shipments, and providing updates on shipment status.
- To communicate with you regarding your service requests, inquiries, and account.
- To send you important service-related notifications and updates via SMS and other communication channels (with your consent where required).
- To improve our services and website functionality.
- For internal business operations, such as record-keeping, data analysis, and security.
- To comply with legal and regulatory requirements.
- For recruitment and employment purposes (for employee information).
SMS Messaging (Specific to Campaign Use)
We use SMS messaging to communicate with customers regarding their order and shipment status, as well as for internal communications with our drivers and management.
- Consent: We will only send you SMS messages for order/shipment updates if you have provided your explicit consent to receive such messages (e.g., by replying “YES” or “START”). For internal employee communications, consent is obtained through employment agreements or onboarding processes.
- Message Content: Messages may include order confirmations, shipment tracking updates, delivery notifications, and important operational information.
- Opt-Out: You can opt-out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. You can also contact us directly to request to be removed from our SMS list.
- Help: For help or more information regarding our SMS service, reply “HELP”.
- Message Frequency: The frequency of messages may vary depending on the status of your shipment or the nature of the internal communication.
- Data Rates: Message and data rates may apply, as provided by your mobile carrier.
- No Sharing with Third Parties for Marketing: We will not share your phone number with third parties for their marketing or promotional purposes.
Sharing Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party companies that provide services on our behalf, such as IT support, payment processing, and communication platforms. These providers are contractually obligated to protect your information.
- Transportation Partners: Drivers and other logistics providers involved in fulfilling your transportation requests.
- Legal Authorities: When required by law or legal process, we may disclose your information to comply with subpoenas, court orders, or other legal obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [mention specific security measures you take, e.g., encryption, firewalls, access controls]. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access your personal information.
- Correct inaccuracies in your personal information.
- Request the deletion of your personal information.
- Object to the processing of your personal information.
- Withdraw your consent (where applicable).
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the information provided below.
Cookie Policy
[If you use cookies on your website, you should have a separate Cookie Policy or a detailed section here explaining what cookies you use, their purpose, and how users can manage their cookie preferences.]
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
